Project Manager

Department: Operations
Reports To: Senior Project Manager
Job Summary:

The Project Manager will manage all aspects of service delivery in one or more market segments. The Project Manager will evaluate the customer request; determine appropriate service solutions and ensure the scope of work is clearly established with both customer and the service provider; and coordinate with the service providers to ensure that all work meets and exceeds customer expectations.

Responsibilities:

  • Manage communication between MRMG, customer field teams and service providers.
  • Communicate with the customer to ensure that the scope of work is clear and concise.
  • Relay all requests for service providers to the Contract Management team to ensure there are sufficient resources to complete the project.
  • Establish the budget for the project and relay the information to the Contract Management team to ensure all contracts are in place prior to initiating work on the project.
  • Establish strong relationships with service providers and monitor service provider capabilities.
  • Resolve service provider issues by relaying complaints to Vendor Care and monitoring progress to ensure issues are fully resolved.
  • Monitor work activity and progress in the assigned area to ensure completion deadlines are met.
  • Facilitate all work orders from start to finish in the assigned territory.
  • Monitor service delivery from the time of dispatch to the service provider until completion.
  • Coordinate with customer Field Managers and service providers to ensure service delivery meets and exceeds customer expectations.
  • Resolve all issues involving the scope of work that arise between customer expectations and provider delivery.
  • Identify out of scope work opportunities and obtain work order requests from customers to complete the additional work.
  • Ensure service delivery is completed at or under budget.
  • Evaluate processes and identify means to reduce costs.
  • Assist the financial department to ensure provider invoices are accurate and timely submitted.
  • Ensure that completions of projects are documented in the manner specified and timely submit project completion to the finance department for billing.
  • Remain flexible to prioritize business-critical projects as needed.
  • Identify potential service providers in all project areas.
Requirements:

  • Proven ability to manage field operations in a fast paced and multi-faceted environment.
  • Ability to travel as needed to various states to project manage the assigned territory.
  • Remain available on a 24/7/365 basis in order to respond to critical needs of contract management.
  • Advanced understanding of facility maintenance procedures.
  • Strong ability to manage multiple projects.
  • Solid sales skills.
  • Proficiency in English and MS Office.
  • Excellent communication skills.
  • Customer service orientation and negotiation skills.
  • High degree of accuracy and attention to detail.
  • Patience and ability to manage stress.
  • Problem solving skills.
Education, Experience, Certifications:

2+ years of College required; Bachelors Degree preferred; Major in related degree highly desired.

Physical Conditions and Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer or other field communication devices.
  • Ability to stand; reach; bend; stoop; kneel; crawl; climb stairs, steps or ladders; while performing duties of the job.
  • Specific vision abilities required by this job include close vision requirements due to performing inspections, completing documents and using a computer or other electronic device.
  • Occasional lifting of up to 50 pounds is required.
  • Working conditions require ability to manage heat, cold, precipitation or other expected environmental conditions that may occur in the United States.
  • Ability to uphold the stress of responding to vendor and provider requests.
  • Regular, predictable attendance is required.
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