Project Manager

Department: Operations

Reports To: Senior Project Manager

Job Summary:

The Project Manager will manage all aspects of service delivery in one or more market segments. The Project Manager will evaluate the customer request; determine appropriate service solutions and ensure the scope of work is clearly established with both customer and the service provider; and coordinate with the service providers to ensure that all work meets and exceeds customer expectations.

Responsibilities:

Manage communication between MRMG, customer field teams and service providers.
Communicate with the customer to ensure that the scope of work is clear and concise.
Relay all requests for service providers to the Contract Management team to ensure there are sufficient resources to complete the project.
Establish the budget for the project and relay the information to the Contract Management team to ensure all contracts are in place prior to initiating work on the project.
Establish strong relationships with service providers and monitor service provider capabilities.
Resolve service provider issues by relaying complaints to Vendor Care and monitoring progress to ensure issues are fully resolved.
Monitor work activity and progress in the assigned area to ensure completion deadlines are met.
Facilitate all work orders from start to finish in the assigned territory.
Monitor service delivery from the time of dispatch to the service provider until completion.
Coordinate with customer Field Managers and service providers to ensure service delivery meets and exceeds customer expectations.
Resolve all issues involving the scope of work that arise between customer expectations and provider delivery.
Identify out of scope work opportunities and obtain work order requests from customers to complete the additional work.
Ensure service delivery is completed at or under budget.
Evaluate processes and identify means to reduce costs.
Assist the financial department to ensure provider invoices are accurate and timely submitted.
Ensure that completions of projects are documented in the manner specified and timely submit project completion to the finance department for billing.
Remain flexible to prioritize business-critical projects as needed.
Identify potential service providers in all project areas.

Requirements:

Proven ability to manage field operations in a fast paced and multi-faceted environment.
Ability to travel as needed to various states to project manage the assigned territory.
Remain available on a 24/7/365 basis in order to respond to critical needs of contract management.
Advanced understanding of facility maintenance procedures.
Strong ability to manage multiple projects.
Solid sales skills.
Proficiency in English and MS Office.
Excellent communication skills.
Customer service orientation and negotiation skills.
High degree of accuracy and attention to detail.
Patience and ability to manage stress.
Problem solving skills.

Education, Experience, Certifications:

2+ years of College required; Bachelors Degree preferred; Major in related degree highly desired.

Physical Conditions and Physical Requirements:

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer or other field communication devices.
Ability to stand; reach; bend; stoop; kneel; crawl; climb stairs, steps or ladders; while performing duties of the job.
Specific vision abilities required by this job include close vision requirements due to performing inspections, completing documents and using a computer or other electronic device.
Occasional lifting of up to 50 pounds is required.
Working conditions require ability to manage heat, cold, precipitation or other expected environmental conditions that may occur in the United States.
Ability to uphold the stress of responding to vendor and provider requests.
Regular, predictable attendance is required.

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